"Disgusting customer service. Purchased a £270 wireless CCTV system from them, tested one of the cameras for 3 days and it was not satisfactory for our needs. Tried to exchange in store and they refused because the box had been opened. Claimed their 30 day satisfaction was only applicable when the box hasn't been opened. Regardless that their product was not satisfactory, how on earth are you supposed to know if a product is satisfactory if you can't open the box to test!!
Took this to their Facebook page to escalate further and their response was no better, and finished off with a swift "OK bye" when I told them I would go to trading standards."