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"Disgusting service from the Chelmsford branch of Maplin. We purchased a number of items from the store and the staff forgot to remove the security tag, that resulted in us being stopped by security staff in various other shops around the town (incredibly embarrassing). Not realising which item we had purchased was causing the issue it was finally identified as being the electrical item purchased in Maplin. Having opened the box to find where the tag was we noticed that the item appeared to have a part missing. So we went back to the store to ask about the missing item and also raise the issue of the security tag, but the missing part was obviously the main concern. On arrival a member of staff named Ross (no more than 17) approached us and we explained the problems. He wasn't interested and called over an older member of staff. This member of staff flatly told us that "there are no security tags on any of their items" and that "It must be items we purchased elsewhere that caused the alarms in other shops". We told him it was definitely the item purchase from Maplin and he gleefully tried to prove a point by grabbing the box from our hands, opening it up in front of us and took great pride in telling us "SEE!!! There is no tag in the box"......only for him to look suitably embarrassed only seconds latter when he spotted the tag in the corner of the box. His answer to that was "Well we didn't put it there so why are you blaming us!". We were not blaming Maplin but simply wanted to raise the point that anyone else purchasing the same item (a "Ring.com" doorbell) may encounter the same problem. The conversation then moved onto the missing part (the battery for the doorbell). The older member of staff agreed that there was clearly a missing part and stormed off to get another box off the shelf only to return and state "Your missing part is already inserted into the bell frame, so it's not missing after all is it!" Given his appalling attitude we asked to speak to a manager. Ross (the Saturday boy) piped up out of nowhere and said "Why do you want to see the manager, what do you think he will do about it"... in an incredibly surly manner one would expect from a hormonal teenager but not one employed in a high street shop. He then added, "What more do you want!", we said "An apology would be nice" The manager duly spoke to us and was thankfully a little more professional but that's not really saying much, but did finally offer his apologies and promised to speak to Ross about his attitude. Judging by his response to us and roll of eyes he knows only too well about Ross and his attitude towards customers. If anyone else finds themselves in the unfortunate position of shopping in the Chelmsford branch of Maplin's be sure they remove the security tags and avoid Kevin and/or Perry behind the main counter."
1 Helpful Report
23.12.2017
Maplin is rated 3.63 based on 71 reviews

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