"I NOW DO NOT TRUST MAPLIN'S OWN REVIEW SITE, as they appear to reject any reviews that criticise them. I bought a drone costing approx £1,000 and decided within a few days that I should return it, box seal unbroken and immediately did so, Their policy appears to confirm that refund would be within 14 days. Despite contacting Mapline (see copy of a correspondence below) no refund of money yet and I am now in the 4th week!! I tried to leave a poor review on their site and they rejected it as it was a complaint about their customer service.(I had already contacted their customer service but no apparent action).
From: Maplin Social Customer Service
Sent: 17 April 2017 12:23
Subject: RE: BV_Customer_Service_Review_Action
Good Afternoon Thomas
Thank you for contacting Maplin
I would like to apologise on behalf of the store and Maplin for the delay in your return. I can confirm your product is currently on the way back to ourselves to be verified as resaleable. Your return reference is RTXF42094
Once this has been received a refund will be processed.
Should you have any further questions in the mean time, please don't hesitate to contact us.
Maplin Customer Service
t: 0333 400 9500
Sent: 2017-04-17 10:46:19
Customer Services Reviews
Moderation Status: Rejected
Review type: Only reviews
ModeratorCodes: CS, VAC
(Open in Bazaarvoice)
04/15/2017 [Review ID: 1031690874]
Overall Rating: 1 stars
Review Title: Disappointing returns process
Decided to return article with seal unbroken. Took to Belfast store in packing box that it came in. Asked assistant to look at article box to agree that seal was unbroken but he refused and taped up the packing box. Policy states that returns will be dealt with within 14 days. On 12th day I contacted their head office and they were not aware of return and had to check and ring me back. On coming back to me it appears that item was still in Belfast but would be dealt with promptly and someone would ring back to update me. Now 15 days after it was returned and no word back never mind the refunding of approximately £1,000. Just glad that I have credit card protection as it appears it may be needed. Totally shocked at this extremely poor service and causing stress with the outlying money.
Reviewed on DJI Mavic Pro 4K Quadcopter Drone
Additional Review Information:
Reviewer ID: 72pwqrirbfsj84wstsqka24qu
Email Address: firstname.lastname@example.org
Verified Purchaser: Yes
Location: Belfast, United Kingdom"