"I'd rather boil my eyeballs than give Maplins any more custom. They are a disgrace. Here is a copy of a letter I sent to their CEO:
Dear Mr Meakin,
some days ago I sent a letter of complaint to Maplins Customer Services. I didn't really expect anyone to do anything useful, but I did expect the simple courtesy of a reply. Nothing doing. I am disgruntled. Here is a copy of the letter:
Jan 4 (2 days ago)
I live in Exeter and am very unhappy with customer service at your Exeter branch.
A few months ago I went in to ask about a hearing amplifier, this sort of thing:
Your Exeter staff advised me that the nearest branch with any in stock was Taunton. They did not offer to order one for me.
Last week I went to the same branch and asked about a disk caddy like this one:
The response was no, you don't do them at all. Frankly they had no idea what I was talking about and looked at me like I was a Martian or something. This is hardly an exotic component.
Today was the last straw. I went in and asked for an eSata cable. They confirmed you have them on your website but said sorry, "they are all at head office". I left empty handed but then thought, why on earth didn't they offer to get head office to send one over? This very service is offered as a free service on a large board outside the branch! This is execrable customer service.
I have had no reply whatever from either Customer Services or the CEO! Disgusting."