Read all Maplin reviews.
Bacchusxxxxx
Verified Reviewer
"I'd rather boil my eyeballs than give Maplins any more custom. They are a disgrace. Here is a copy of a letter I sent to their CEO: Dear Mr Meakin, some days ago I sent a letter of complaint to Maplins Customer Services. I didn't really expect anyone to do anything useful, but I did expect the simple courtesy of a reply. Nothing doing. I am disgruntled. Here is a copy of the letter: Alan Jones Jan 4 (2 days ago) customer.service@maplin.co.uk Dear Sir/Madam, I live in Exeter and am very unhappy with customer service at your Exeter branch. A few months ago I went in to ask about a hearing amplifier, this sort of thing: http://www.maplin.co.uk/p/beurer-ha-50-hearing-amplifier-a08wb Your Exeter staff advised me that the nearest branch with any in stock was Taunton. They did not offer to order one for me. Last week I went to the same branch and asked about a disk caddy like this one: http://www.ebay.com/p/9-5mm-universal-sata-2nd-hdd-ssd-hard-drive-caddy-for-cd-dvd-rom-optical-bay/1164372875 The response was no, you don't do them at all. Frankly they had no idea what I was talking about and looked at me like I was a Martian or something. This is hardly an exotic component. Today was the last straw. I went in and asked for an eSata cable. They confirmed you have them on your website but said sorry, "they are all at head office". I left empty handed but then thought, why on earth didn't they offer to get head office to send one over? This very service is offered as a free service on a large board outside the branch! This is execrable customer service. I have had no reply whatever from either Customer Services or the CEO! Disgusting."
1 Helpful Report
Posted 2 years ago
Maplin is rated 3.63 based on 71 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on 0116 350 0610 . Book a Call

Alice, Customer Support

Start Your Free Trial