There was a good range of products to be seen. We knew exactly what we wanted so choosing was relatively simple. We made two visits and saw two different representatives. Both were very knowledgeable and helpful. I was disappointed in one aspect of the sale - Clearly the fire has to be fitted but when we asked about that service we were told that the nature of our particular job was so relatively small that non of the normal fitters would be interested. Bad form in my view! When we collected the fire I asked someone else for a contact which was given willingly and positively. We have made contact and hopefully the fire will be fitted by that person.