I ordered a pair of skinny jeans size 8 they arrived they were too big I returned them the packaging they provided me. I wrote on the form I would like an exchange for size 6 I used the label in the parcel and returned it and 3 weeks later and so I have contacted them. I was told I have to wait longer for the goods to have arrive I was asked where I sent the parcel too I told them I used the label in the return box and taken it to UPs. I had my receipt and tracking number which I gave to them I was then told by Ryan. That the parcel is in Barcelona and that’s it. I replied I used the return label in the parcel I am out of pocket 49.99 I am still trying get my money back. Absolutely disgusting customer service