I will start with saying despite my 3 stars my custom single speed bike is really fantastic and I am really happy with it. I am just very disappointed that the communication with Mango between me placing my order (24th June) and when my bike arrived (2nd September) was very poor. After a few weeks a date finally arrived on my account as ‘start of August’ and then a generic email saying that the frames had finally arrived and the bike would be ready soon.....I contacted Mango twice, once via email and once by phone - neither time got a response. Whilst I appreciate that they had a huge backlog due to the pandemic, I didn’t even get an apology! All I see is Mango congratulating themselves. Well done your bikes are incredible but work on your customer service!