I ordered this bike around April time and it finally arrived end of August. Long delay was apparently due to materials shortage due to Covid-19 which was fair enough. However, any email I sent to this company over this period (which weren't that many - maybe once a month) was completely ignored. Customer service is borderline non-existent. When the bike arrived, the front tyre had a puncture in. I emailed asking for a replacement and it true Mango bikes fashion, was completely ignored. Otherwise the bike is nice and well made but if you have a problem with yours I wouldn't expect any help from this company.