Love the single speed bikes - bought a second one when my original was pinched. Coloured parts and accessories are great (although fade pretty quickly if stored outside). Recently ordered new 6-spoke back wheel. Delighted with how it looks and runs. However .... No info for about 10 days regarding delivery date. Used online help to ask for delayed delivery, because by then I had gone away on holiday. Reply came 5 days or so later, by which time wheel had been delivered in our absence. Then realised that the gears are 18 rather than 16 teeth. Not a disaster, but not as described on the website, and I’m still waiting for a reply to my request for an explanation. Communication is the key to customer loyalty - more important to me than regular marketing emails.