Credit where credit is due. I got my bike and had problems straight away, tried to alert customer service about the noises but was left too late before the crank arm fell off, they sent out new parts at a £30 deposit (still waiting for return of said deposit) and new parts still didn't cut the mustard. It wasn't until I seriously complained that I got a response, fortunately I lived approx 40 mins away from the warehouse and a staff member gracefully came and collected the bike and had it returned within 24 hours to my house. And since then I have done some serious riding and no problems. Maybe my initial cranks were just a flook mistake or anomaly. But I am very thankful that all the problems have been sorted out. I wouldn't deter anyone from buying a bike from here as it is a good piece of kit for the price and having a fixie relives most cyclists nightmares of indexing and fixing gears. I hope everyone is lucky and does not run into a problem.