Me & my partner began the process of looking for a mortgage feeling pretty overwhelmed by the options and complexity of the process we were facing. With the help of Charlie's clear and honest communication we were able to get our heads round each step in the process. We were able to speak to Charlie whenever we had questions or needed advice. Megan was thorough and helpful when it came time to collate the necessary supporting evidence and paperwork. We felt like we were in good hands from start to finish and would definitely recommend the service to friends looking to buy.