Every dealing we've had with Maker&Son has been lovely. In their showroom we were left alone when we wanted to be, and helped immediately when we wanted to be. 100% of the sales patter was relevant and helpful - that's unusual in our experience. We were there to try out the mattresses and mattress topper. For now we have only purchased the mattress topper, and wow are we glad we did! Two people with very different preferences for a bed surface are both delighted with the topper - we didn't think we could both love the same surface and yet thanks to Maker&Son here we are. You may wince at the price tag (we did) but we're here to tell you that it's worth it. The production quality is amazing, the design is intricate and ingenious, and 100% natural materials are almost impossible to find in mattresses. Everyone we've dealt with has been amazing. Thank you Laura, Naomi, and the London delivery team!