Kev Peters
Hello. Having initially made an error by not supplying the correct despatch address, I immediately made contact with MW to rectify by supplying a different address to the billing address. A member of the MW team replied promptly to confirm receipt and their revision of the delivery address detail. I subsequently received an automatic confirmation of the same, allaying my initial concern. However, my ordered item was still delivered to me in Cheshire, not to my sister, for her birthday, in Wawrickshire. When I contacted MW to seek advice and support, I was advised the instruction was made to the system but it didn't transfer to the postal service. No real apology, or offer to compensate in any other way perhaps by offering to support my subsequent onward postal cost, which required me to venture out of lockdown, thus defeating one of the original benefits of my online purchase.
4 years ago
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