Mainline Menswear Reviews

Name: Mainline Menswear
Rating: 2.11

2.1 Rating 129 Reviews

28 %

of reviewers recommend Mainline Menswear

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Metrics

2.1

Based on 129 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Mainline Menswear 1 star review on 24th December 2022

A Shepherd

Mainline Menswear 1 star review on 28th November 2022

Khan Choudhury

Mainline Menswear 1 star review on 23rd July 2022

Anonymous

Mainline Menswear 1 star review on 31st March 2022

Marie T

Anonymous

Anonymous // 01/01/2019

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“Customer service is awful. No one wants to help and the attitude of some employees is awful. Will never use this site again”

Helpful Report

Posted 2 months ago

“STAY AWAY at any costs! You will receive a faulty item! Then you need to deal with them for its return! Unacceptable service from Mainline, especially for an overseas buyer like me!”

Helpful Report

Posted 3 months ago

“NEVER BUY FROM THESE, Goods not delivered and fraudulently signed for, then told nothing we can do, reported to trading standards”

Helpful Report

Posted 3 months ago

“Bought a branded leather bracelet, has different details to all official photographs and believe it’s fake. Branding on packaging is off centre and different colour. Doesn’t even fit properly in packaging, is squashed in.”

Helpful Report

Posted 4 months ago

“Spent nearly $500 on an order were every item was either faulty or just a complete fake. 2 of the items were the wrong size which they lied their way out of (sent Medium I ordered Large). Staff know what they're selling and what they're doing so good luck getting a return or refund. SCAM SCAM SCAM!”

Helpful Report

Posted 4 months ago

“Don’t import anything from these scammers. They threatened to return my item because I didn’t pay import duties immediately. Dhl gives 30 days and this company was harassing me constantly”

Helpful Report

Posted 5 months ago

“I made a purchase from this company and received an unexpected text message with a 10% discount code. The message asked me to reply to 60064 to opt out, so I sent two texts - one saying STOP and the other with MMSTOP as instructed. To my surprise, I was billed for both of these texts in the following month. It seems like they were attempting to extort money from me by falsely claiming the need to stop the messages. Such fraudulent activity demonstrates the company's dishonesty and mistreatment of its customers.”

Helpful Report

Posted 5 months ago

“excellent quality, excelling price, and excellent service. Would order again of this Company.”

Helpful Report

Posted 7 months ago

“Totally unprofessional staff specially on phone customer service , I ordered a large shirt and it was really big , I called on 16/08/23 to them and asked for medium size , a lady of mainline said we have one medium available you just returned large and we will post you medium size , very next day 17/08/23 another lady she said we don’t have in stock , If you don’t have in stock just simply say no , so disappointed with their service . 0 out 10”

Helpful Report

Posted 8 months ago

“I was a new customer to mainline menswear and placed an order for a Ralph Lauren Oxford Short sleeved shirt. Nowhere on the initial page did it state that this was a slim fitting shirt. When the shirt arrived, I could see through the packaging that it had the Ralph Lauren slim fit label rather than custom fit. Slim fit only means you have to order one size larger which isn’t an issue and I would have done this had it stated in the initial page that it was slim fit product. When I spoke to customer service I could see why mainline have so many negative reviews. The ladies I spoke to were polite enough but this is clearly not the first time they have discussed this issue and just saying it is tucked away in the description which you only get access to when adding the size and has to be opened under a separate tab, isn’t an acceptable defence!!! As a company, if your customers are telling you, they can’t see the information to make an informed choice, surely you would act on that as your goal is to increase customer sales, return fitter custom and build reputation, but clearly this company don’t wish to do that. It is disappointing as I have three further Ralph Lauren shirts in my basket ready to place an order for to a value of £300 plus I didn’t place a large order as I never do with mail-order/internet companies until I’ve experienced a smaller order and the customer service that goes with it, so sadly mainline have lost me as a future customer. I will certainly talk to colleagues about the service and experience I’ve had as I wouldn’t want anyone else to have this experience it’s stressful and you just feel you’re being cheated. It’s always a risk ordering on the Internet, especially with new companies you haven’t used before and for me it just reaffirms that my business and shopping choices will be direct with brands or large companies such as John Lewis where you now that service and customer focus is at the forefront as these companies have seen the value of building a good reputation and intern a strong customer base. I was surprised by the customer service lady to be accused of being rude to her! And if she listens back to the call, I challenge anyone to find any element of the call where I was rude I provided feedback and description of my experience, none of which was done with raised voices or any element of rudeness. This just says a lot about the type of company and people at mainline menswear. if I could’ve given zero stars I would have. I will NOT return to use Mainline Menswear. I CANNOT recommend them and if you do decide to shop with them be warned.”

Helpful Report

Posted 8 months ago

“These guys hound you with junk emails with their offers despite unsubscribing to about 3 of them now. Shop elsewhere as many many retailers have the same deals but none are as relentless as these guys. Then an email received telling me my email is now blacklisted and will not be able to make further purchases using that email because I left them a 1 star review on ekomi.”

Helpful Report

Posted 8 months ago

“weeks… Ordered 500£ worth of cloths 2 weeks ago apparently royal mail let them behind a bin and I've got to wait 30 days to see what royalmail say I've spent 1000s upon 1000s with this site I'll never ever order again customer service and whole company in general is a pure joke”

Helpful Report

Posted 11 months ago

“One of the worst retailers I have dealt with. Bought my partner a tracksuit in March, my partner didn’t open it til 4 April when his birthday was. The tracksuit looked awful on so returned for a refund I would not order from here again. Absolutely disgusting with returns! Issued me a credit note(which they still haven’t sent out) instead of refund because of delays with Royal Mail due to Easter. Only 14 days to return an item. (Which is not made clear anywhere unless you actually go to return the item) Don’t buy your gifts too early!”

Helpful Report

Posted 11 months ago

“Worst customer service ever! Guy, Lewis, actually put me on hold and pretended to talk to his manager. When I wasn’t happy with the decision I asked for the managers name and he admitted it was him that made the decision! 4 days for a ‘next day delivery’ which is the reason I paid extra through there company. Sent back because too small and have no communication for 2 weeks! Not even acknowledging receipt of item. Finally after me emailing they say it’s marked and won’t change! I literally tried it on at home and put straight back in the bag! Will never use again, poor company and even worse customer service”

Helpful Report

Posted 11 months ago

“Adidas shoes are factory rejected or plain fake. 100% scam site. horrible construction, cut very uneven. Unbelievable they are getting away with lying and ripping off customers.”

Helpful Report

Posted 1 year ago

“Everything was perfect the shipping was fast. The shirt was true to size and in perfect condition. DHL kept me updated every step of the way. Will order again”

Helpful Report

Posted 1 year ago

“Do not use this company returned item 20 days later still trying to get refund saying returns team looking in to this even sent a copy of returns receipt shocking”

Helpful Report

Posted 1 year ago

“Placed an order for a top which showed as size 4 large on their website, but was actually a size 4 medium when it arrived, so immediately ordered a size 5 Extra large (which arrived as a size 5 large!) Returned the smaller medium which hadn’t even been opened and they refused the refund as they said it has been worn and smelt of aftershave! Strange as wasn’t opened by me or even been tried on! Shocking customer service and would never buy from again!”

Helpful Report

Posted 1 year ago

“Charged for returning a faulty item because it was returned with other items purchased off the same order that whilst you might argue were correctly sized fitted poorly. Carriage for faulty goods return should not be my responsibility. Why would I return items separately and double my carbon footprint for the return - is carbon footprint not important to Mainline?”

Helpful Report

Posted 1 year ago

“Warning, I would not recommend buying anything from this company. I have spent thousands of dollars on multiple orders with this company and in my experience it is often that something doesn't fit or looks different when you get it than in the picture posted. I've tried sending back items at my expense in exchange for a different size and never received the items back. I recently purchased over a thousand dollars worth of shirts and a jacket and the $350 jacket never made it to me. I have made several attempts to deal with customer service with no results. I definitely will not spend another dollar with this company.”

Helpful Report

Posted 1 year ago

Mainline Menswear is rated 2.1 based on 129 reviews