With all my heart I want to give 5 stars but sending a dirty used item is totally unacceptable. (Right insole had partial aock fluff from a previous return and not checked before being sent out to me). 1 star is for perfect delivery, 2 stars are for 20% discount for my shop soiled item and 3 stars because I have a 10% discount on a future purchase. The customer service staff member who assisted me is one of the best customers service staff I have ever come across and that is coming from an Ex-retail store manager of 3 years. You know what, I have to give her one more star because of the way Hollie dealt with me. You are a credit to your team Hollie.