I placed an order with Made by Cooper for 100 pins. I planned on selling these pins and for the price I was paying, expected decent quality. When I received the pins I found that nearly 20% of them had issues and did not fit my standards to be sold. However, when I reached out to Made by Cooper I was told that only "serious" defects, such as the pin missing enamel, would be refunded and that next time I could use the more expensive premium pin option if I was planning on selling them. I do not remember that even being an option at the time that I purchased my pins, but nonetheless there will not be a next time. For the price I paid, even though I did not purchase the premium option, I should not have so many pins with defects. I would have considered using Made by Cooper in the future if they had many any effort to remedy the situation but they have made it clear they do not care about their customers.