Virtually no customer service, Order was sent out in three separate parcels, despite ordering all at the same time. The third design to be sent out two 2 months to arrive, and was 21 days after the scheduled delivery date, the backers on the Ayup me duck pins do not work, so they just fall off. I was sent a vague email about a fire which had occurred, and then given no further info on the matter, despite emailing several times. No one seemed to know what was happening. It's a real shame, because the product is lovely, but the lack of communication and poor customer service has put me off ordering from you again.