I ordered a spring bouquet online on a Friday for a friend's special birthday to be delivered on the Sunday, all okay I thought until I got an email on the Monday to say it would not be delivered until Tuesday (2 days later) but they would include a box of handmade chocolates with it to compensate. Flowers were delivered late Tuesday afternoon but with no chocolates. I emailed them Wednesday morning and no response, no apology, nothing. I wouldn't use them again or recommend them as they're not reliable. *Amended to say that I received a call from them ten days later to say that the chocolates had been delivered the day afterwards (Wednesday)*