Bought a Space Heater for my workshop from Machine Mart. It failed after less than 5 weeks of use and I need it for my business. The staff in the shop flatly refused to exchange or offer a refund even after I explained I would have to purchase another because my business depended on having a warm workshop (Vehicle Wrapping). I was told theri engineer would have to look at it first to see what the fault was! This was on Saturday and I recieved a call on Monday to say it had been repaired but it would be a week before it would be returned to the shop!! I couldnt believe what I was hearing. I explained again that I had purchased another unit elsewhere as I needed it over the weekend as I had customers booked in. I was advised that if I wanted a refund I would have to speak to customer services. When I did this the call taker couldn't see what the problem was and said I should have been offered a refund, and would be contacted by the store manager soon. Within two minutes the store manager said he would agree to refund my the money. The reluctance of the store manager to offer me a refund is disturbing and not at all customer focussed. I will not be using Machine Mart again, nit only are they more expensive than the likes of Amazon but their returns policy is a disgrace.