They originally quoted £125 on the website for my phone. My phone was in PERFECT condition, then when it arrived to them they said it had a sudden 'deep scratch' and 'dents' on it and would only give me £70 for it. I refused the offer and they put the offer up to £80. I refused that and said minimum I'd accept is £100 which they accepted to start with. They then said they were sending me the money, then when pressed a day or so later, they declined and said they were sending it back to me for free. This whole saga spanned across a week and I had no idea what was going on, if I was ever going to get it back or be scammed. Only from hassling them did I eventually get it back and it was in the same perfect condition I originally sent to them. My advice is to avoid this company and go with a bigger one like O2 Recycle which I have done and got the same amount of money for. I regret this entire experience. When they decided not to respond to me for a day or two, I looked around and found similar reviews.