The "customer service" advisors cannot even understand and answer basic questions nor do they know what a complaints policy is!! Managers are "not available". I was charged £370 (negotiated down from £490) extra to confirm the flight or pay £400 to cancel when they're the ones wanting more money! Hardly an option or choice like they kept insisting!!!!! Funny thing is i got a writing quote about 7 hours after by calling them and it was only about £100 more so clearly the chances have ripped me off
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