Kristyn Harris
My advice - DO NOT BOOK with this company! We purchased our flights and after being told the flight layover time had changed we enquired about changing to a later flight. They said they would look into this and ring us back. They then rang us back and told us that if we changed to a later flight we would have to pay £1151! When we told them we were not happy to pay they told us that while we had been considering changing we had been taken off our original flights and our seats had been re-sold to other people (later found this to be untrue), They told us our ONLY OPTION was to pay £1,151 immediately or we could be waiting in the airport for up to 5 days as ALL other flights were full (obviously also untrue). We were told that we had to pay straight away because there were only 8 seats left on that flight (yep - you've guessed it - also untrue! There were actually 54 seats left in our required class). When I asked they told me that they record all calls - but when I asked for a copy of the recorded call they said that they only record a few calls and of course, mine wasn't one of them! This company has lied to us in order to get extra money from us. They have been recorded to the CAA and Trading Standards.
6 years ago
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LycaFly has a 1.2 average rating from 170 reviews
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