DO NOT BUY THIS SIM CARD, I repeat, for your peace of mind , DO NOT BUY THIS SIM CARD!! . I could write a book about how awful their service is, but i'll try not to coz honestly we might be here awhile... 1. I ordered the sim card online coz its seemed like a very affordable network only for it to arrive two weeks late. The whole two weeks when i was following up i couldn't get anyone to respond to my tracking queries - on twitter and email. 2. Mobile data settings. I couldn't get the settings on my phone. I bought bundles to access my mobile data but ended up stranded in London for close to two hours (coz i couldn't access maps/ travel planner) waiting for customer care to pick up because the manual set-up procedure outlined in their website wasn't working. Two hours!!! 3. When I finally got the settings installed , the connection was/has been horrible. 4. I bought a bundle from their website last month was charged but I couldn't make calls, send texts or access mobile data so I assumed that the purchase had been unsuccessful. Yesterday i got a text saying that the bundle has been auto-renewed, and i wondered when i had selected the option for auto-renew and for what bundle because , the bundle I had bought the previous month wasn't successful! I tried to turn off auto renew it but i couldn't. Frustrated i call customer care only for the guy to tell me that for this specific bundle only they can turn off auto -renew. And in addition , i will have to be charged an extra month bcoz the T&Cs say this . I say , okay , my fault for not reading the T&Cs , but how come I cannot access mobile data. ( Please remember all the drama i went through to have this installed)The customer care agent says , they deactivate it every so often!!!!! So he has to send me new credentials. Three hours later , I have not received the credentials. I call customer care and surprise surprise, they have closed for the weekend!!! I have never heard of a mobile network that closes for the weekend. So in short I have/will be charged three times , for a service I cannot access because of their senseless policies of this company. I am so done, i'm throwing this sim card away. Cheap is expensive. @lycamobile , do better and check your hearts, you are running a sham business and you will not get away with it for long.