"We booked a coach 2 months in advance of an event paid a deposit only to be called less than 24hrs before the job. The person who called explained that the coach they had booked for us had been in a crash so could not be used. Things happen but the employee in telling us laughed saying nothing he could do and could offer no help in suggesting ther firms etc. To add insult to injury 3 weeks later and we have still not received the refund of our deposit. I would avoid this firm - clearly not set up to deal with problems that exist in the real world"