I have been highly impressed with the excellent customer service I have experienced in dealing with Love Lights. Discovering their most competitive price on the market for a chandelier in which I was interested, I was nervous about buying such an important accessory for my living room project on-line. I was delighted, then, when Lynsey Bradshaw of the company was outstanding in researching and communicating to me, over the telephone, and by email, answers to a whole range of questions I had about detail of the product. Nothing was too much trouble, and Lynsey even mailed me well into the evening, sending further close-up images. It was due to Lynsey that I went ahead with the purchase, and now have a gorgeous chandelier sparkling in my room, having arrived exactly within the timeline anticipated. A highly satisfactory experience! 5 star!