"Buyers beware. This company sells you something that doesn’t exist ... takes your money ....then doesn’t refund you.
I ordered a lamp shade made by Dar which was on Lovelights website. No contact from Lovelights when I didn’t receive the item. Contacted them....not an easy task.
Lovelights informed me the lampshade is no longer made. I confirmed this with a phone call to Dar Lighting.
Lovelights still hold my money. They say it’s not their fault it was on their website!!!
I don’t know who’s fault that is then.
Have now opened up a PayPal resolution, and Lovelights don’t know how to deal with this. According to PayPal they just need to refund the money they took for goods not supplied!! Not a difficult task.....but it seems to be impossible for this company."
Thank you for your review and apologies that the shade you ordered was a discounted item, the manufacturer had not made us aware of this and therefore the shade was left on the website, which we have apologised for on numerous occasions over the telephone. The refund has been processed as also discussed with you over the telephone.
Once again please accept our apologies and we hope you have a lovely Christmas.