Peter Savage
I purchased a Dar Lighting Journal JOU5575 floor lamp on 8th Sept 2018. The product arrived damaged, with the bulb holder very bent and distorted. Fortunately I had a similar lamp before, which I was replacing, and was able to dismantle the lamp head and repair the soft metal bulb holder assembly so that it now works OK. It might be a good idea to check these products more carefully before dispatch.
Helpful Report
Posted 1 year ago
Hi Peter,

We are sorry to hear the fitting arrived damaged, had we been informed that this had arrived damaged then a replacement could have been dispatched, is there a reason why you did not notify us of the damage??. Our parcels and its contents are checked before dispatch however from time to time can be damaged in transit and if notified a replacement can be dispatched.

Kind Regards
Love Lights
Posted 1 year ago
Love Lights is rated 4.49 based on 672 reviews

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