The staff was very nice and speedy when I went into the store but I am disappointed with the quality of the screen. I notice that I have to tap much harder or repeatedly as the keyboard doesn’t respond to my touch as well as the original screen. When scrolling through an article, the resolution is not as good and the screen lags. It’s not as smooth as before and I have trouble reading the text unless I scroll and then stop. Finally, the biggest issue is when I zoom in on a picture the screen jumps around. I can’t see what I’ve zoomed in on because it’s glitchy. I was also so disappointed to learn that they could not fix my face ID which I understand is difficult and unique to each phone but I felt like they did not handle it with any sympathy. When I asked about the face ID, I felt like the repairer got quickly defensive and had an “it is what it is, take it or leave it” attitude. I’ve used Lovefone once before and I was happy with the service and product which is why I went back but next time I will go straight to Apple and pay the extra £40 for better service and quality.