I recently bought an Ellie-Bo Puppy Play pen from Lords & Labradors, with which I am delighted. It is of a sturdy construction and easy to assemble (no instructions needed). I like the fact that the pen can be made into different shapes to suit the space available and can be extended using the 2-panel extension kit. Although perhaps intended mainly for indoor use, the pen could also be used outdoors. I have been particularly impressed by the excellent, personal customer service at Lords & Labradors - one really feels valued as a customer. I reported a small manufacturing defect in one of the panels of the pen: Cyan responded to my email within the hour and dispatched a replacement the same day. Although I had been tempted to buy a slightly cheaper product from one of the 'bulk' internet retailers, that sell everything from garden sheds to electric shavers, I was concerned (from reading their reviews) that they might not be so helpful in the event of a problem. I opted instead to make my purchase from a company that openly displays its physical address on its website and is dedicated to (and clearly loves) pets. I am so pleased I made this decision and would encourage anyone thinking of buying from Lords & Labradors to go ahead in complete confidence they are buying high-quality goods and will receive a first-class customer service.