I have been trying to contact Lookfantastic by email, what a nightmare, why can't you contact their customer services direct? After watching a tv programme about counterfeit on line beauty goods that have caused serious allergies and possibly life threatening ,I wanted lookfantastic to confirm their goods were 100% genuine, I ordered a Molton Brown gift for a friend, now I am not so sure as I have had no answer from them, where exactly are my emails are going to! I feel now I do not want to send this gift to my friend, I am so worried that it's not the genuine item! Why can't their customer services answer me, if they really exist at all. Because of their lack of cooperation in this matter, I would not be using them again, I think that I possibly know the answer.