Look fantastic is actually cheating customers. Indian people pls pls don’t buy anything from their website . They would initially give you attractive offers on valued products such as kerastase and purology which would definitely draw your attention. They use Indian domain look fantastic.co.in with Indian flag too,so your mindset is wow they are in India now. Later when u buy products with ₹500 shipping charge which is still ok as websites like body shop also charge the same, so u continue with your payment and u feel happy as u have got tremendous discount on the valued products. Later the next morning , u shall receive message from their courier partner to submit govt I’d proof which nowhere is mentioned on their website and the message states that you will receive your products only if u submit KYC (any govt.id proof)with us .so basically u are stucked and first thing would come in your mind to contact them and to your surprise they don’t have any customer care contact number or live chat option is also disabled .so there is one window where u can write the message and they reply at their convenience to u.By this time u don’t leave with any option as u have already paid and hence u submit your I’d proof with courier company . And then u would also come with one more surprise by their courier company to pay you custom charges and you are cheated and the web reply through their website are just apologies and u are in helpless stage. Please please don’t order anything from the website and they are cheating and misguiding big time