I placed my order 12 days ago and paid for next day delivery and my order is still no where to be seen!! Constant messaging to and from lookfanastic, each reply from a new look fantastic admin. I seem to be getting no where with the location of my parcel. The admin team are useless!! My order was placed late Saturday evening therefore qualifying for a Sunday order (before 2pm Sunday for next day delivery) meaning my parcel should have arrived Monday!! This was something the admin team did not seem to understand. Overall, I will not be ordering from look fantastic again. The replies you received from the customer service team are terrible and are from different admins each time which means you get the same generic reply over and over again. Next time I will be ordering from beauty bay!!