Awesome customer service. Prompt email replies. Could be easier to communicate with international customers if you had WhatsApp or Line. Location perfect. Flat was VERY old— loads of cracked dishes, countertop burns, wall nicks, oven glass broken, etc. but no systematic way to report them. Needs an instruction manual addition with “how to” 1. Flush toilets -didn’t always flush. 2. Turn on hob (oven range) 3. Turn on electrical outlets - some had circuit breakers July was sweltering and only fans for cooling. Needs screens on open windows and doors. Note that bedrooms are next to road and there is a load of noise.