I have not been impressed with the service. There seems to be a lack of attention to detail. I've had to double/triple check everything myself, when that's their job to take the stress out of it. In my initial enquiry I stated very clearly I needed a pet friendly property. I was sent 2 options, one of which was not pet friendly! Also I was just not given full check in information if coming by uber/taxi. Just a very stressful experience all round. Apartment itself in Kew Bridge Court was OK (a bit tired and smelt of smoke) but I had to call the emergency number straight away as there were issues with heating and I couldn't open any windows.