I booked a taxi for 15:45 and the driver hadn’t showed up, so I called them and apparently he was 25 minutes away so the guy on the phone started to ask me when I wanted to be at the airport. He said there was nothing he could do. It was a very difficult situation because we had our one year old baby and had to rush on public transport. Who knows If we would have made it to the airport if I hadn’t called. Also when I made the booking they instantly got in touch with me to make sure I paid the 12£ for the city circle tolls otherwise they wouldn’t confirm the booking. As soon as I did they sent me another email saying they “forgot” to mention that we couldn’t be picked up at the selected location and the driver would call when he was nearby. Horrendous! Don’t book!