"No one showed up to pick us up, as scheduled, for well over an hour. We were just heading outside to catch a taxi to Gatwick for our connecting flight when he got there. We were unable to reach anyone by telephone when we called the number given to us or the number on the internet. We barely made it to Gatwick and through security in time to get to our gate when the plane was already loading. This would not have been a problem at all if they had been on time. Very, very stressful for us."