Applied for remortgage. Despite them having my correct email they sent KFI to an incorrect emIl address. They also notified this incorrect email to the sols who ended up sending all of the paper work to a third party. As a result nothing was received by me for weeks until I chased the matter. Discovered they had been sending everything to a third party. They failed to amend the email address on their records. Not only this but they also incorrectly advised the sols on fixed charges and failed to accept I had not received the KFI. Totally unacceptable service and failed to accept or acknowledge their faults.