My application began on 15th May and I have just completed on a secured loan. I called with no hope and was told they "would be able to help. They might not be able to consolidate all my debt but would be able to do something". If I had been giving a rating 4 weeks ago I would have given no stars. The adviser I was dealing with was not able to help and advised me I would need to pay for a valuation if I wanted to go ahead as the value I had estimated was far out from their system checks. I sent everything in I was asked for and spoke with them daily. We got to a point where I was advised they could not help! This adviser then left and out of the blue I received a call from Ben Salt asking why I wasn't proceeding. In 4 weeks he has taken my application from a no go to completed and has completely changed my families life! I am so grateful for everything he has done, he called back when asked, answered my emails quickly and genuinely cared about the outcome. Thank you so much Ben you have saved your company negative feedback and changed it to a 5*.