I'm absolutely shocked by the purchase from this website, I thought I could rely on this site to deliver a good quality chair. The chair I purchased was held together by staples which after 2 months have all popped off the chair meaning the chair has come apart and unusable. I didn't receive a response from customer service after emailing twice and when I called to flag the disappointment I was told I had already been replied to (still yet to receive any emails). I was told nothing could be done about the chair as there was no warranty past 30 days. What company makes poorly manufactured chairs and can offer no service when they unsurprisingly break. As a gesture of good will I was offered a £5 discount which is actually a bit offensive after spending £100 on a chair that was poorly made and is unusable. I have declined the £5 discount as will not be purchasing from this company again.