This is the 2nd time I have ordered, this time with a bigger order as the first time was fine. I placed my order on 1/8/20. I had to chase it up when it went over the stated 10 day delivery time. I was told it would be delivered in a few days which it wasn’t. Called again and was told some items were out of stock but nothing had been showing out of stock when I ordered. I complained I had been fobbed off when previously told my goods were on the way and asked to speak to a manager. I spoke to partner/director? and she offered to reorder the out of stock items from a different supplier which I accepted and she told me they would be sent next day delivery. When nothing arrived I called again to be told she had gone on holiday and that the items were still out of stock. When I complained someone should have kept me informed I was told they are only a small firm and they have no one available. Well that is all part of customer service so if you are so small you can’t keep your customers informed then I don’t think you should be selling online. I cancelled my lawn feed and got the same product delivered two days later from another company. I agreed to wait for the seaweed feed to come in. They then short changed me on the refund for the lawn feed so I had to contact again to get the rest refunded. So all in all really poor service and I still have not received my seaweed feed and have no expected delivery date from them. Unfortunately I can’t recommend them. I have contacted them numerous times and tried to give them every opportunity to make amends before writing this review. We are not in the middle of the lock down now and another small supplier managed to get the same lawn feed to me quickly so using Covid as an excuse is no longer acceptable in September. The real problem is the lack of communication and that is down to whether a company views communication as a priority or not and not their size.