"While looking for an incubator, LLF had the best price for the one I wanted. Remember, price checking is a couple of buttons away nowadays, so it was easy to see what's what.
Their web site did say free item with the incu I ordered, but when it came, 48 hr post, there was no free item. An e mail asking them where it was, was replied rather curtly, saying you had to order it and when you pay, it would come up as f.o.c, web site gave no help in saying this was the way. A good experience was knocked down by this."