Dreadful customer service: I have bought from Linens Limited twice previously with no problems. This time, I placed an order on 24th March. I see from my credit card account that they took payment on my placing the order (24 Mar 2019). I received an email the following day confirming the order with the shipment number and order number in the subject line, and a link to Hermes to track the package, clearly implying that the order had been shipped. However, on the Hermes website, there was no indication of its existence. In the first of series of calls to Linens Limited on 27th, 28th and 29th March, I was told initially that this was an error by Hermes; in later calls I was told first that they would enquire into the problem, then that there had been a delay in obtaining one of the items, and then on Friday 29th March, that it had been shipped and I should check Hermes on Saturday morning. I did this (11:10am on Saturday 30th April), and there was still no indication of its existence on the Hermes site. I sent an email, effectively cancelling my order, as they clearly were unable to fulfil it. On Monday 1st April, I checked the Hermes tracking number: again, nothing. I called Linens Limited again, and was told - on a very bad line, so I could not hear much of what was being said - the item had left the warehouse on Friday, and it was no longer anything to do with them. There was no hint of an apology and complete unconcern shown by the person I spoke to.