Avoid at all costs! We used this shop as it had 5 star reviews and the pram I wanted at a good price. My mum purchased a pram over the internet and waited in for the delivery, it never came. She phoned DPD and they said it had been returned by sender. My mum phoned Little Angels Prams and they said that my mum had phoned to cancel the order and had threatened them with legal action if they did not return it. We tried to tell them that this was not my mum as she was actually having an operation on the day this lady phoned. They then argued that it was my mum to which we said the same thing over again and could they not just resend the pram again, to which they wanted us to then pay the delivery again! Numerous phone calls later, I tried to ask them if they had cancelled the wrong order and could they please check, they said it was correct. They then phoned my home phone telling me that was the number that had rang to cancel the order and I then argued that I hadn’t used the home phone until I rang them on it to find out if the pram could be redelivered - basically calling us liars. We didn’t even have an apology and the last straw was when my mum tried to call up again to arrange redelivery and the internet sales man told her that it was her that cancelled the order and “you must have dementia or something” and then put the phone down. I don’t understand why they wouldn’t ask themselves why we were trying to get this order again if we had cancelled it ourselves! Surely they would think this was a bit odd and maybe there had been a technical fault or they had not properly checked who this lady was on the phone or something at their end. To top it off when we asked for a refund, they didn’t even do this quickly and we had to ask for it numerous times. Very rude staff and very poor customer service leaving a 9 month pregnant woman angry and in tears! If I could put a no star review I would. I cannot stress enough, do not use this company!