Well this is in a very interesting one... Firstly they missed it off the van to come next day. We call them up and they were very sorry (fair enough mistakes happen we are only human) we were told it would then come on the Saturday van with no extra charge can't moan at that for sure! few hours went by then we had another call to say the car seats we had ordered are not available anymore but there are some other ones that were. Being the father I didn't to be responsible for picking something else the mother wouldn't like so I got her to call them up (wise move I thought). Eventually it all got sorted it came on the Saturday. The people we spoke with were very helpful, there was a mishap but I feel it was dealt with properly. As I said we are only human and at the end of the day where does having ago at some one get you? No where... 5/5 even with the mishap it was quickly dealt with people the we spoke with were very helpful and fast to get it all sorted to come next day. There was no extra charge for Saturday delivery or the new car seats we had to have instead of the ones we ordered. (they are pretty similar just an upgraded model i believe weather there is a difference in price or not I am not sure.) Would recommend really good!