From the initial e-mail response, we were impressed by their professionalism. We visited the showroom and the representative we saw was very knowledgeable and informative. We were told it would not be a hard sell, and that was exactly how it was. We were not hassled with follow-up phone calls etc., they waited until we were ready to visit the showroom again. We decided to go ahead and a surveyor came 6 weeks later and he stayed for 2 1/2 hours working on the plans. Lifestyle does not ask for any money upfront, even for the survey. You just pay when the job is finished. We also saw the Director at one point and he was also very approachable. They were realistic about their starting date and when it came to it, they came the very day they promised they would start 2 months previously and the job took the time they said it would take. We had a solid roof (Ultralite) put on our existing conservatory. We are delighted with the installers and with the product. The end finish looks great too and we will be having a warmer conservatory in winter and a cooler one in the summer. Phil and Tony were excellent, very efficient and meticulous. What I particularly liked is the way they responded to requests and suggestions, whereas most people would tend to say yes and then ignore your request. I felt that I could ask them anything, within reason. They work very well as a team and complement each other superbly. You can tell they have been working together for years. The price was very competitive (one of their competitors quoted 6k more for the same job!). From now on, we will look no further than Lifestyle for any windows or doors, and recommend them to everyone. So glad we chose them for the job.