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LifeConnect24 Reviews

4.7 Rating 7,352 Reviews

94 %

of reviewers recommend LifeConnect24

Company Reviews

Product Reviews

4.7

Based on 7,352 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 13th May 2022

Andrew Southgate

LifeConnect24 5 star review on 13th May 2022

Andrew Southgate

LifeConnect24 5 star review on 13th May 2022

Andrew Southgate

LifeConnect24 5 star review on 5th March 2022

LifeConnect24 5 star review on 15th February 2022

LifeConnect24 5 star review on 13th December 2021

LifeConnect24 5 star review on 22nd September 2021

22

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I joined in 2017 and service has been okay. I lost the alarm fob in March 24 and I ordered a replacement for £49. Before the new one arrived, I found old one. I contacted the company and was told a refund would be requested. I returned the new fob. The new fob was received by Lifeconnect24 but no refund has been received. I contacted company and was told that a refund is against company policy and that refund requested is not the same as refund guaranteed. So, the company now has my rental money and the fob I've rented and refuses to return either.”

Posted 4 hours ago

“The service has been exceptionally efficient from all staff and the initial setup from Harry was quick, thorough and very reassuring. The equipment is robust and easy to use and the quick response for a mistaken call from my dad was excellent. My dad is very happy with the product and it has given my siblings and I a lot of reassurance after he had a fall.”

Posted 11 hours ago

Hello Kim, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and that Harry could assist you. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 10 hours ago

“To be honest we have had this a week and not been able to use it. The set up wasn’t clear on line. Then setting up the actual alarm wasn’t as clear as my dad’s set up at home was different. Then it’s knocked my dad’s landline out so had to phone up again, to find out we are with out a road. Hoping lead turns up today so we can get started with it. Not the best experience to be honest.”

Posted 1 day ago

“Very easy to do just plugged it in tested alarm and that was it set up”

Posted 3 days ago

Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 day ago

“We recently purchased a lifeline unit and we are very pleased. My Mum is 89 years old so we now have peace of mind 24 hours 7 days a week. What really impressed me was the professionalism of the Connect 24 staff. They were so friendly and helpful nothing was to much trouble. Highly recommended”

Posted 4 days ago

Hello Margaret, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and appreciate your willingness to recommend us. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 day ago

“Terrible after care service, My Father died within 6 weeks of receiving the product.. Paid a whole year up front for peace of mind for us as a family. Then to be told we have your money and you cannot have a refund ..Disgusting . My father spent £220.00 of his life savings as it was a condition on leaving hospital then he died within 6 weeks and you keep 10 months of his pension money. Greedy comes to mind no compassion what so ever . Do not use this company .soon took his money with to recourse to the family members... DO NOT USE THIS COMPANY TERRIBLE AFTER CARE SERVICE. Playing on peoples grief and weaknesses when you need support. DO NOT USE THIS COMPANY”

Posted 4 days ago

“An excellent back up service and I would recommend this product to anyone. Thank You Ian R”

Posted 4 days ago

Hi Ian, Thanks for taking the time to leave a review. We're pleased to hear that you're satisfied with the service and appreciate your willingness to recommend us. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 day ago

“Our order was processed in a very efficient and professional way, very helpful members of staff.”

Posted 4 days ago

Hello Betty, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 day ago

“Bought on review recommendations. Quick delivery, easy to install, fantastic customer service.”

Posted 5 days ago

Hi Dawn, Thanks for taking the time to leave a review. We're pleased to hear that you're satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 5 days ago

“The alarm arrived very quickly and my neighbour was able to set it up and test with your staff.”

Posted 5 days ago

Hello Ingeborg, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 5 days ago

“Excellent help with purchase and setting up thanks”

Posted 5 days ago

Hello Patricia, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 5 days ago

“Disappointed to find out that if you pay a year's subscription in advance, that no proportionate refund is available if death is over a month later. Also had to repeat the deceased customer's details twice to 2 different people. Would not recommend this service going forward.”

Posted 6 days ago

“it works very well it prompy and a ceisp sound”

Posted 6 days ago

Hello Richard, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 5 days ago

“Thank you for the safety I feel at home, without this I would not be able to be in my own home.your staff have been very patient with me setting off alarm by accident response rapid and caring.”

Posted 1 week ago

Hi Doreen, Thanks for taking the time to leave a review. We're pleased to hear that you're satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 6 days ago

“My LifeConnect34 order arrived really quickly, I am 72years of age and setting up was really easy staff were very are caring and patient Very impressed and am encouraging friends and family living alone to enlist.”

Posted 1 week ago

Hello Lynda, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 6 days ago

“Very helpful during the set up works from the end of a 90 ft garden which is what I need.”

Posted 1 week ago

Hi June, Thanks for taking the time to leave a review. We're pleased to hear that you're satisfied with the service and that it's meeting your needs. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 6 days ago

“Fast delivery, clear instructions, easy to set up.”

Posted 1 week ago

“Swift delivery, and very prompt , helpful and clear advice from your call centre in setting up and testing the equipment . Patient and reassuring, thankyou to your team.”

Posted 1 week ago

Hello Martin, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 6 days ago

“Peace of mind knowing my dad will be monitored and assisted if anything happens.”

Posted 1 week ago

Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and that it is providing peace of mind. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 week ago

“Wonderful service! Fast and so helpful. Easy to set up. Thank you.”

Posted 1 week ago

Hi Jeanette, Thanks for taking the time to leave a review. We're pleased to hear that you're satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 week ago

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LifeConnect24 is rated 4.7 based on 7,352 reviews