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"I ordered on Monday 4th March, and was told it would arrive the next day. I said if I was out could it be delivered to nextdoor,. It wasn't, so I had to walk and then get a bus to town to retrieve it from the delivery office. on the Weds. Once home I opened the pack and found the wristband buckle had bits missing, so had to wait for that too to be delivered. It was also annoying to find out that I needed access to a power socket close to the telephone socket, My phone is in the kitchen, so I can hear it from the garden, and this means I now don't have a permanent socket to use the microwave, I have to unplug the fridge., and remember to plug it back in again. The button on the wristband does work well from the garden and shed, but the design means that it seems it could be pressed easily by mistake. Could a cover, with a flip up lid be incorporated when you next update. ? It would be even better if it could be disguised as a piece of jewellery, and not advertise to anyone that I could be vulnerable ? Because of a pacemaker, I can't use the pendant part, and hide it inside my clothes,"
Helpful Report
Posted 7 months ago
Dear Mrs Hibbs,

Thank you for taking the time to leave us a review, we really appreciate all feedback. I am sorry to hear about the delivery issues caused by Royal Mail, but I am pleased to hear that you now have your alarm up and running with a functioning wrist strap.

I have passed your feedback with regards to the design of the equipment over to the manufacturer. As the equipment we provide works within the specific European Social Alarm radio frequency allocation, it is safe to use with devices such as a pacemaker.

If there is anything else that we can do for you at all, please don’t hesitate to give our customer service team a call on 0800 999 0400.

Kind regards,

Posted 7 months ago
Lifeline 24 is rated 4.80 based on 3,570 reviews

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