I was persuaded by my children that I should join Lifeline 24 and I tried to do this by using the programme on the computer. This proved so immensely complicated that after wasting a lot of time I gave up. You should delete the whole thing and start again. A friend then told me that she had simply been sent a form which was quite simple to complete and I managed to get one as well. Apart from the fact that it asked for some quite unnecessary information this proved much easier. Why wasn't I sent one without having to ask for it? Now. just think for a moment. Who are the people likely to use Lifeline 24? They are elderly, probably not very good with computers or may not have one at all. Why not ditch the computer version altogether?
Posted 1 year ago
Dear John,

Thank you for taking the time to leave us a review. I am sorry that you had trouble completing our online form and that you were not sent a paper copy initially.

The online form is available for those who wish to use it as it eliminates the delay caused by sending documents in the post. This speeds up the process of getting the alarm up and running. We understand that this is not something that suits everybody and so the paper form is also provided. I apologise again that you did not receive a paper copy to begin with.

All feedback is greatly appreciated and so a member of our customer service team will be in touch shortly if you would like to provide us with more details of your experience with our online form.

If there is anything else that we can help you with in the meantime, please give our customer service team a call on 0800 999 0400.

Kind regards,

Posted 1 year ago
Lifeline 24 is rated 4.79 based on 4,619 reviews

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