"Initially after registering the device online we were notified we would be informed this was complete before we could install the device. We did not get confirmation and had to ring up a week after registering to find out if it had been done. Also the initial call to set up and test the device when connected was somewhat confusing, especially had my father been on his own as he suffers with dementia. The instructions were not clear and simple as to what to do. It felt as though we were being rushed through the process."
Thank you for taking the time to leave us a review. I am very sorry to hear of your experience so far. We aim to make the process as simple and straightforward as possible to ensure a smooth transition into using the service.
We really appreciate all feedback and like to use it to improve the service that we provide as much as possible, so please do give our customer service team a call on 0800 999 0400 or send an email over to firstname.lastname@example.org to discuss your experience in more detail.