"Having asked my wife to order Lifeline she filled in the form on my behalf and was asked to fill in the form which could be done on line
My wife having done this was told that it would contact her when they had checked everything was in order but I could not use it until they gave the clearance. I waited for a reply but nothing, My wife on my behalf contacted Lifeline and a surprised Customer service was surprised to hear I was still waiting to be able to connect the lifeline how would I have stood if this had been urgently needed. It was not quite straightforward for her when trying to connect was told the lines were busy, but eventually got connected.
I am sorry to say but like lots of Companies when they have someone interested in what they are offering they are keen to take your money and Bank details for when the period of the term expires, let's wait and see how things turn out.
I hope I will not have to use Lifeline, but the service at the beginning could have been a great deal better.
Thank you for taking the time to leave us a review and for detailing your experience so far.
I am sorry to hear that there was a delay in getting your alarm system up and running. I can see that a confirmation email was sent to the email address on your account on Sunday 16th September, detailing when the system could be set up and tested. I’m very sorry if you did not receive this.
I am pleased to see that you have been able to get your alarm set up and tested successfully. If there is anything further that we can do for you, please contact our customer service team on 0800 999 0400.